Property management

Our management service is designed to free you of the day to day responsibilities of your rental property or portfolio. Our dedicated property managers take care of everything to help you get the maximum return on your investment with the minimum of fuss.

Day to day

We manage all day to day contact with tenants and arrange maintenance and repairs. Wherever possible, we visit your property personally to investigate any reported issues before booking a contractor, saving you money on unnecessary call outs.

Regular inspections

We conduct regular, thorough inspections of your property so you can be reassured that it’s being well looked after. Meeting with tenants at the same time also helps us address any issues that may otherwise arise at the end of the tenancy.

Happy tenants

We work with you to make sure your tenants are happy, keeping your property in good repair and encouraging a relationship that works in both your interests. As a result, most tenancies are renewed, minimising vacant periods and providing you with a reliable rental income.

Keeping compliant

Frequent changes to legislation means it can be difficult to stay on top of your responsibilities as a landlord. You can rely on our skilled team to keep you inform you on any changes, big or small, advising you on your legal obligations and keeping you compliant.

24/7 online maintenance portal

Our maintenance portal helps protect your property around the clock, providing:

  • A straightforward way for tenants to report issues and access guides for simple fixes
  • Detailed reports for agents and contractors, helping to increase first time fixes and save you money
  • In-built advice for emergencies and support in multiple languages, so messages don't get lost in translation
Online maintenance portal - Keating Estates

Our services and fees

Our Management service must be taken in conjunction with our Premium Letting service. Together, we believe these two services provide you with the most comprehensive support at the at the best value for money.

Premium Letting

14.4%*

of the rent incl. VAT - 1st term
8.4% incl. VAT - 2nd term onwards

Administration fee

£450 incl. VAT for the 1st term
£250 incl. VAT for subsequent terms
 

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Included:

Everything in the Letting service plus:

  • Rent collection throughout the tenancy
  • Tenant deposit administration
  • Arranging the following (cost excluded):
    • Inventory at check in and check out
    • Pre-tenancy cleaning
    • Pre-tenancy safety inspection and resultant maintenance
    • Gas Safety Certificate (GSC)
    • Energy performance certificate (EPC)
    • Electrical Installation Condition Report (EICR)
    • Smoke detector installation
  • Serving notice to tenants
  • Managing the check out process
  • Returning the tenant’s deposit

* To be paid upfront in two, six-month instalments.

Example of our Premium Letting service fee, based on a rent of £1,500 per month.

1st term at 14.4%
£1500 x 12 months = £18000 x 14.4% = £2592 (incl. VAT)

Renewal and subsequent terms at 8.4%
£1500 x 12 months = £18000 x 8.4% = £1512 (incl. VAT)

Management

6%*

of the rent incl VAT
In addition to our Premium Letting service

Note on our Management service

This service can only be taken in conjunction with Premium Letting

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Included:

If added to our Premium Letting service:

  • A dedicated property manager
  • Pre-move in inspection
  • Mid-term inspection
  • Pre-move out inspection
  • Transferring utilities and council tax
  • Arranging gas maintenance
  • Access to our 24-hour maintenance portal
  • Arranging quotes, repairs and maintenance
    • Managing a £100 cash balance for minor expenses
    • Organising repairs up to £300 incl. VAT per item
    • Seeking approval for works over £300 incl. VAT
    • Paying outgoings on your behalf
  • Negotiating damages and deposit deductions
  • Returning the tenant’s deposit
  • Forwarding post

* To be paid in two, six-month instalments, deducted from the rent.

Example of our Management service fee, based on a rent of £1,500 per month.

Management fee at 6%:
£1500 x 12 months = £18000 x 6% = £1080 (incl. VAT)

Additional fees

The following services are available as add-ons to our packages above and fees will only be charged upon your instruction of each item.

Premium Letting services

Own tenancy agreement
£60 incl. VAT
Referencing during tenancy
£50 incl. VAT per reference
Legal advice for serving notices and eviction services
At cost
Pre-move in, midterm and pre-move out inspections
£50 incl. VAT per visit
Rent guarantee insurance
£200 incl. VAT for rent under £3000 pcm. Rent over £3000 will be quoted individually

Management services

Additional property visits
£36 incl. VAT per visit
Empty property management
£240 pcm incl. VAT

All services

Deed of assignment
£200 incl. VAT
Renewal document fee
£42 incl. VAT
Major works supervision
10% of works
Inland Revenue accounting service
£120 pa incl. VAT
Legal action/court attendance
£60 incl. VAT per hour/part hour
Shopping
£24 incl. VAT per hour/part hour
House sitting
£24 incl. VAT per hour/part hour
Courier deliveries
At cost
Sale fees
1.5% of sale price less fees
Key cutting
£30 incl. VAT
Postage
At cost
HMO licencing application
£350 incl. VAT
Landlord withdrawal from offer
Up to £600 incl. VAT

What our clients think

“Great service overall. Prompt responses and friendly manner. Would definitely use again! All documents were sent over whenever requested, and they really helped us get the place we wanted.”

Alex Tawney - 11 Aug 2020

“Friendly and very responsive to email and phone queries throughout the process of viewing properties and setting up our rental contract. After agreeing an offer with the landlord, Sophie kindly took time out her busy schedule to accompany us to the property for a 2nd look and answer any outstanding...”

Alastair Laurenson - 11 Aug 2020

“Really friendly and responsive service. We had a very short timeframe between referencing and the move in date but Lucia was extremely helpful and quick to respond to ensure we moved in on time, which we did! Highly recommend Keating Estates services.”

Bathsheba Wignall - 6 Aug 2020

“Throughout the process of securing our flat, David has been extremely helpful and prompt with his replies. Though I wasn't able to initially view the flat myself, David was quick and flexible to organise a second viewing for me! Highly recommend!”

Thomas Amor - 4 Aug 2020

“Very straightforward and quick communication, which really helps in an stressful time. All the issues were treated promptly and politely.”

Alicia Perez - 3 Aug 2020

“Sophie has been really helpful throughout our whole process of moving out of a Keating property. Responses were always super quick!”

Alice Gilman - 3 Aug 2020

“the service was fast and professional, from viewing the with Jack to conducting security checks and tenancy agreement with Lucia and Sandra along with the rest of the team. I especially liked the user friendly digital signature of the documents everything was done from the comfort of my home. Very...”

Sandra Hewitt - 28 Jul 2020

“Helpful, friendly, proficient and I never felt as though anyone was trying to gouge me. Which, after twelve years of renting in London, was a firm first.”

Daniel Cullen - 24 Jul 2020

“Sophie was a great help in getting everything completed with our check out. Made it easy and was really quick with getting back in touch to solve and queries we had. It is never easy checking out of a flat or house, so I was surprised how easy Sophie made it. Really appreciate it all and would defin...”

Chris - 22 Jul 2020

“David was a pleasure to deal with. Professional yet down to earth, organised, and greatly helpful. Very quick to respond to queries also.”

Jamie Summers - 21 Jul 2020

“David was knowledgable about the property, gave good advice and helped us secure it quickly, so overall it was a good experience.”

Crispin Clark - 21 Jul 2020

“Fantastic service from David Cam and the Keating Estates team. David was very informative and helpful throughout the process and I would thoroughly recommend him for anyone with interest in this market.”

Matt McPhillips - 21 Jul 2020

“David has been extremely helpful and efficient in helping us secure a large and centrally located 6 man property. He has been very responsive throughout the whole process (even on the weekend) and was very informative during the viewing.”

Matthew Chan - 21 Jul 2020

“David was excellent whilst showing us around - knowledgable and professional and kept us up to date with the process and the status of the application. Thank you very much.”

Jack McAlpine - 21 Jul 2020

“Have let my property through Keating's Estates for over 10 years. They are helpful, diligent and I wouldn't go elsewhere.”

Nancy Powell - 20 Jul 2020

“Sophie has been super helpful with the end of our tenancy. She helped us arrange the end of tenancy clean, and worked with us to make the whole process very quick and streamlined. We really appreciate it!”

Abbie Anderson - 20 Jul 2020

“Timely, helpful and efficient. Audinga is well organised and prompt in all our correspondence. Nothing is too much trouble. Good work.”

Scott Martin - 20 Jul 2020

“Definitely recommend. Very helpful and fast responses. They also had a great system which meant that by time we got the keys all of our utilities were in place making for an easy and stress free move. Thanks!”

Lezlie Bailey - 15 Jul 2020

“I normally dread the end of tenancy process, but Sophie has made it quick and painless for me. Her communication has been very clear and she's been quick to help whenever I've had any issues. She's also lovely to speak to and you can tell she takes great pride in the work she does....”

Danielle Lee - 15 Jul 2020

“Lucia was very responsive and friendly whilst helping us set up our new tenancy. She helped to smooth the tight turnaround project.”

Ella Coleman - 13 Jul 2020

Contact

Sound like your kind of people? Then we’d love to help manage your property

020 7720 2113 Email Us