Property management

Our management service is designed to free you of the day to day responsibilities of your rental property or portfolio. Our dedicated property managers take care of everything to help you get the maximum return on your investment with the minimum of fuss.

Day to day

We manage all day to day contact with tenants and arrange maintenance and repairs. Wherever possible, we visit your property personally to investigate any reported issues before booking a contractor, saving you money on unnecessary call outs.

Regular inspections

We conduct regular, thorough inspections of your property so you can be reassured that it’s being well looked after. Meeting with tenants at the same time also helps us address any issues that may otherwise arise at the end of the tenancy.

Happy tenants

We work with you to make sure your tenants are happy, keeping your property in good repair and encouraging a relationship that works in both your interests. As a result, most tenancies are renewed, minimising vacant periods and providing you with a reliable rental income.

Keeping compliant

Frequent changes to legislation means it can be difficult to stay on top of your responsibilities as a landlord. You can rely on our skilled team to keep you inform you on any changes, big or small, advising you on your legal obligations and keeping you compliant.

24/7 online maintenance portal

Our maintenance portal helps protect your property around the clock, providing:

  • A straightforward way for tenants to report issues and access guides for simple fixes
  • Detailed reports for agents and contractors, helping to increase first time fixes and save you money
  • In-built advice for emergencies and support in multiple languages, so messages don't get lost in translation
Online maintenance portal - Keating Estates

Our services and fees

Our Management service must be taken in conjunction with our Premium Letting service. Together, we believe these two services provide you with the most comprehensive support at the at the best value for money.

Premium Letting

14.4%*

of the rent incl. VAT - 1st term
8.4% incl. VAT - 2nd term onwards

Administration fee

£450 incl. VAT for the 1st term
£250 incl. VAT for subsequent terms
 

Get started

Included:

Everything in the Letting service plus:

  • Rent collection throughout the tenancy
  • Tenant deposit administration
  • Arranging the following (cost excluded):
    • Inventory at check in and check out
    • Pre-tenancy cleaning
    • Pre-tenancy safety inspection and resultant maintenance
    • Gas Safety Certificate (GSC)
    • Energy performance certificate (EPC)
    • Electrical Installation Condition Report (EICR)
    • Smoke detector installation
  • Serving notice to tenants
  • Managing the check out process
  • Returning the tenant’s deposit

* To be paid upfront in two, six-month instalments.

Example of our Premium Letting service fee, based on a rent of £1,500 per month.

1st term at 14.4%
£1500 x 12 months = £18000 x 14.4% = £2592 (incl. VAT)

Renewal and subsequent terms at 8.4%
£1500 x 12 months = £18000 x 8.4% = £1512 (incl. VAT)

Management

6%*

of the rent incl VAT
In addition to our Premium Letting service

Note on our Management service

This service can only be taken in conjunction with Premium Letting

Get started

Included:

If added to our Premium Letting service:

  • A dedicated property manager
  • Pre-move in inspection
  • Mid-term inspection
  • Pre-move out inspection
  • Transferring utilities and council tax
  • Arranging gas maintenance
  • Access to our 24-hour maintenance portal
  • Arranging quotes, repairs and maintenance
    • Managing a £100 cash balance for minor expenses
    • Organising repairs up to £300 incl. VAT per item
    • Seeking approval for works over £300 incl. VAT
    • Paying outgoings on your behalf
  • Negotiating damages and deposit deductions
  • Returning the tenant’s deposit
  • Forwarding post

* To be paid in two, six-month instalments, deducted from the rent.

Example of our Management service fee, based on a rent of £1,500 per month.

Management fee at 6%:
£1500 x 12 months = £18000 x 6% = £1080 (incl. VAT)

Additional fees

The following services are available as add-ons to our packages above and fees will only be charged upon your instruction of each item.

Premium Letting services

Own tenancy agreement
£60 incl. VAT
Referencing during tenancy
£50 incl. VAT per reference
Legal advice for serving notices and eviction services
At cost
Pre-move in, midterm and pre-move out inspections
£50 incl. VAT per visit
Rent guarantee insurance
£200 incl. VAT for rent under £3000 pcm. Rent over £3000 will be quoted individually

Management services

Additional property visits
£36 incl. VAT per visit
Empty property management
£240 pcm incl. VAT

All services

Deed of assignment
£200 incl. VAT
Renewal document fee
£42 incl. VAT
Major works supervision
10% of works
Inland Revenue accounting service
£120 pa incl. VAT
Legal action/court attendance
£60 incl. VAT per hour/part hour
Shopping
£24 incl. VAT per hour/part hour
House sitting
£24 incl. VAT per hour/part hour
Courier deliveries
At cost
Sale fees
1.5% of sale price less fees
Key cutting
£30 incl. VAT
Postage
At cost
HMO licencing application
£350 incl. VAT
Landlord withdrawal from offer
Up to £600 incl. VAT

What our clients think

“Sophia was incredibly helpful and made sure that we had a really smooth move-in process. She answered all of our questions in full detail and also really promptly. Whenever there were issues she let us know straight away by calling us. Anyone who works with Sophia is really lucky to have her!”

Sacha Bushby - 22 Apr 2021

“Noah helped us extend out move out date when in between properties. He was was extremely professional and speedy when communicating with us. We really appreciated his help.”

Rory - 20 Apr 2021

“Eilis was brilliant for our property search! Emailed us a house, viewed the next day and offer accepted within the hour. Even on a Friday night. Super easy, can't complain and a lovely person all round. Would definitely recommend.”

Neeraj Thakrar - 19 Apr 2021

“Sandra was very quick and helpful with handing all information needed. No issues at all, a process Sandra made very easy. Thank you”

Rory - 19 Apr 2021

“Eilis was brilliant, friendly and super thorough with our tenancy. Within the hour of viewing the flat, our offer was accepted and we were good to go (all this on a Friday night when the pubs had just opened!). Would definitely recommend to anyone looking to rent in the area. Thanks Eilis.”

Neeraj Thakrar - 19 Apr 2021

“Sophia was a pleasure to deal with throughout this process. She was polite, efficient and made sure everything was sorted in a professional and prompt manner. Great service!”

Georgia O\'Hara - 16 Apr 2021

“Eilis was excellent - friendly, transparent, realistic with our budget and very efficient once the offer had gone through. Would recommend her and Keatings for the service so far”

Kate Benson - 16 Apr 2021

“Really easy to deal with and clear communications throughout. Was helpful in getting me back my entire deposit and throughout the moving out process - as was everyone I dealt with at Keating's. Thanks Sade!”

Callum Nixon - 14 Apr 2021

“Noah was really easy to work with, very friendly, and an effective communicator. Highly recommend! Can't go wrong with Noah.”

Daniel Thompson - 14 Apr 2021

“Eilis has been extremely helpful in finding me and my partner a flat to rent. Our viewing, contract and acceptance stages were extremely quick and easy, and she made sure we were kept up to date with all processes. Thanks again Eilis!”

Courtney Markham - 14 Apr 2021

“Allan was great through our quick viewing process. He was very responsive on our questions and assisted with getting all documents organized. His quick responses ensured that we got the property we were after. He was great and I have only good things to say about him.”

Stuart Cockle - 14 Apr 2021

“Eilis has been excellent! Friendly and helpful, as well as professional and prompt. We've had a very speedy process securing a viewing and having our offer accepted, and Eilis has been great at keeping us informed every step of the way.”

Isabel Evans - 12 Apr 2021

“Getting the flat we wanted with Eilis was so easy and stress free! Really personable and helpful! I would highly recommend :)”

Victoria Walker - 8 Apr 2021

“Got our offer over the line very quickly (few hours from virtual viewing to offer) - even responding late in the evening to help us do so!”

Shaun - 8 Apr 2021

“Holly was great in responding quickly to our queries even in the late hours of the day after showing us round virtually. Obviously difficult times to show houses but we felt we got a great view of it all thanks to her videos and live call. Also very friendly which of course an added bonus!”

Jake Hadden - 8 Apr 2021

“Allan has been friendly and helpful since we first met. Having now secured our property, Allan has maintained his excellent customer service through strong communication. Thanks Allan!”

Charlie Edwards - 6 Apr 2021

“Allan was really fantastic, very friendly and helpful. Whenever I have had a question he was very quick to reply or give me a ring. Found an amazing home thanks to Alan!”

Dennis - 30 Mar 2021

“We had an excellent experience with Holly from Keating Estates; she was extremely responsive, transparent, and understanding of our many questions regarding the property itself, move in protocol, and throughout the offer process. I really appreciated her patience and willingness to chat even outside...”

Harry Martin - 28 Mar 2021

“Holly helped us to find a great flat at the price we wanted and gave us directions throughout the process, would definitely recommend”

Marius - 28 Mar 2021

“Very quick and polite responses and dealt with queries, problems and complaints (not aimed at her) in a professional manner. An exemplary representative of Keating Estates.”

Chris - 25 Mar 2021

Contact

Sound like your kind of people? Then we’d love to help manage your property

020 7720 2113 Email Us